Essential Duties/Responsibilities: Work through complex issues that include creating test scenarios, test cases, and test scripts mapped to workflow, and system design requirements. Replicate, isolate, and identify a root cause while providing workarounds and testing, fixes, and patches in a staging or test environment. Monitor system issues and provide feedback. Research and resolve front-end/user and back-end/system problems by diagnosing the root cause, hypothesizing, and map