POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for customer service agents to join our rapidly growing team! In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers,