Job DescriptionJob DescriptionAs an Entry-Level Customer Service Representative at Pratica, you will be the first point of contact for customers requesting equipment assistance. Your role will include triaging technical calls, perform initial troubleshooting, and accurately capture detailedinformation to open service tickets. If the issue is not resolved at Tier 1, you will escalate cases to internal technicalspecialists for further diagnostics and service scheduling. This position requires the