Title : Customer Support Location : Columbus, OH Salary : $110K Per Annum Plus Benefits Key Responsibilities: * Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution * Troubleshoot technical platform issues * Advise our customers on best-practices with the Triple Whale platform and its use cases * Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business * Act as first line