Job Title: Voice Architect Type: Contract Location: Rochester Hills, MI (REMOTE) Duties: External The Voice Architect is responsible for day to day operations for the HFHS voice network. Duties also include the development of the department staff in areas such as support, process (ITIL and Change Control) and software tools. The HFHS voice network consists of data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 networked locations ac