CRM Tools : Salesforce Technologies : Apex Classes, Test Classes, SOQL, SOSL, Apex Trigger, Apex Scheduler, Batch Apex, Lightning Framework, Lightning Components, Apex Web Service, Visual force (Page, Component & Controllers), Validation Rules, Workflows, Service cloud, Dashboards and Reports Salesforce Health Check, Security Policies. Salesforce API Tools : Eclipse, Apex Explorer, Data Loader, Workbench Web Services : REST, SOAP, XML, JSON, WSDL IDE : Eclipse and Eclipse ID