Job Description: - Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems - Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints. - Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms. - General understanding of IP and transport network topologies. - High School Diploma and 2-4 yrs