Mid-Level AWS Python Developer Location: St Coral Gables FL 33134 Contract: 6-month + contract with likely extensions PROJECT DETAILS (Size, Scale, Scope): Intend to replace on prem platform with AWS connect. Reduce the call containment ratio, so that when a customer calls FPL and it goes into the Telephony platform. Depending on the options chosen, people end up going to an agent. Most calls go thru to CS agents, want to transform the experience so that 90% of the calls do not go to an a
Account
Tek Ninjas
St coral , Florida
2 months ago
