A leading mortgage firm in California is seeking a Call Quality Analyst II to perform call audits and provide feedback across various business lines. Candidates should have experience in call monitoring or customer service, along with familiarity in Excel and Word. The role requires strong attention to detail and adherence to regulatory standards. This position is office-based, offering a salary range of $45,000 to $66,000, along with comprehensive benefits including medical, dental, and retirem