Customer Service 2 Interview Questions

Customer Service 2 interview questions

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Total Questions: 5

1. Customer Service departments:

A. Are the afterthought that cleans up messes other departments cause

B. Build customer loyalty

C. Are leaders in understanding customer behavior patterns and market research

Correct Answer is : Are leaders in understanding customer behavior patterns and market research

2. Customers who complain:

A. Had unhappy childhoods

B. Are genetically predisposed to be sourpusses

C. Have trouble in their primary relationships

D. Are doing you a service in identifying what isn’t working in your business or organizatio

Correct Answer is : Are doing you a service in identifying what isn’t working in your business or organizatio

3. Customer Service Culture is

A. A new form of yogurt where the lid removes itself for you

B. Behavior being analyzed in a Petrie dish for contagio

C. A mythical civilization in which everyone smiles and welcomes you when they meet

D. An environment where customer service permeates the thinking of the entire company.

Correct Answer is : An environment where customer service permeates the thinking of the entire company.

4. For a company to be considered service-oriented:

A. It must mention customer service in its mission statement.

B. At least 18.3% of its employees must work in the customer service department

C. Its managers must at one time have been CSRs

D. Customer service must be addressed by all departments

Correct Answer is : Customer service must be addressed by all departments

5. Customers who complain want . . .

A. Something for nothing

B. To be heard and have their experience validated

C. To vent for the sport of it

D. To be made majority shareholders in the company

Correct Answer is : To be heard and have their experience validated

Customer Service 2 interview questions