Interview question based on skill :
Take as many assements as you can to improve your validate your skill rating
Total Questions: 5
1. Customer Service departments:
Correct Answer is : Are leaders in understanding customer behavior patterns and market research
2. Customers who complain:
Correct Answer is : Are doing you a service in identifying what isn’t working in your business or organizatio
3. Customer Service Culture is
Correct Answer is : An environment where customer service permeates the thinking of the entire company.
4. For a company to be considered service-oriented:
Correct Answer is : Customer service must be addressed by all departments
5. Customers who complain want . . .
Correct Answer is : To be heard and have their experience validated
