101405 - Bellperson

BellpersonThe George - College Station, TX 77840OverviewPosition Type Part TimeDescriptionJOB SUMMARY: The bell person is responsible for providing a warm welcome and sincere customer service. The bell person is to ensure guest satisfaction is met, delivering the best guest experience. The primary duty of the bell person is to assist with luggage and provide information about the hotel and College Station area.Physical Requirements:Standing/Walking: Constantly. Outside on concrete or inside on tile or carpetCrouching (Bend at knees): Frequently. When assisting guest with luggageStooping (Bend at waist): Moderately. Retrieving guest luggage, assisting guestsTwisting (knees, waist, neck): Constantly. When working with several people at once; watching for guests; retrieving luggageReaching (overhead/extension): Constantly. Passing items between guestsHandling/Grasping: Constantly. Handing telephones, luggagePushing/Pulling: Frequently, average weight frequently 50lbsLifting/Carrying: Frequently, carrying luggage and assisting guestsWorking Environment: Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures Exterior of hotel with exposure to weather conditionsDUTIES & FUNCTIONS:Contribute positively to the team within the departmentPrepare for all guest requestsParticipate in on going trainingsComply with hotel Valencia group (and its affiliates) standards and regulations to encourage safe and efficient hotel operationMaintain regular attendance in compliance with hotel Valencia (and its affiliates) standards as required by scheduling which will vary according to hotel needsComplete other duties as assigned by the Front Office Supervisor and MODResolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriateGreet and engage guests, whenever possible, to ensure quality of service is upheld and recover their confidence in the hotelUnload luggage from vehicles and taxisPromptly and safely transport luggage to and from guests' rooms; may secure, tag, and store luggage at guest's requestOpen entrance doors for all guestsAnswer questions and offer information and assistanceKeep working area clean and organizedBe extremely courteous to all customers and fellow employeesMaintain hotel equipment in proper working conditionsEscort incoming guests to the rooms and/or partial escortsOffer information pertaining to available services and facilities of the hotel, points of interest, direction, and dining optionsInspect guests' room to ensure furnishings are in order and supplies are adequate upon guest escortDeliver luggage, packages, mail and other guests belongingsCall taxis for guestsComplete errands as requested by the other hotels departmentsAny other duties, as assigned, by supervisorAlways maintain confidentiality of guest and hotel informationQualificationsESSENTIAL SKILLS AND QUALIFICATIONS:Excellent customer service skillsHospitality experience preferredStrong English communication and organizational skillsMust be available to work mornings, nights, weekends, and holidaysBENEFITS:Medical, Dental, Life insurancePaid Time OffPaid Community Service DaysClick here to learn moreValencia Hotel Group (and all its affiliates) is an Equal Opportunity EmployerValencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.