Account Manager

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on—and we’re hiring an exceptional Account Manager to help drive that transformation.As an Account Manager at Arcana, you’ll partner closely with our clients—as well as with product, engineering, and sales—to deliver meaningful outcomes and shape our approach to client success. If you’re looking for true ownership, strategic client exposure, and the opportunity to build a high-impact function from day one, we’d love to talk.ResponsibilitiesBuild, manage, and strengthen relationships with hedge funds and asset managers, serving as a trusted strategic advisor and driving long-term client success.Lead the full client lifecycle: onboarding, training, adoption, and ongoing successCollaborate cross-functionally with product and engineering teams to represent client feedback and guide feature prioritizationRequirements8+ years of experience in a client-facing role within financial services or enterprise SaaS, with direct exposure to institutional clients (hedge funds, asset managers, allocators, etc.)Deep familiarity with portfolio analytics, investment concepts, and institutional workflows (e.g. attribution, alpha/beta, drawdowns, correlation, etc.)Proven track record of driving strong account outcomes—renewals, expansions, and platform adoption across complex stakeholder groupsExperience partnering with product and engineering to influence development based on client feedback and business opportunityStrong executive communication and presentation skills, with a history of engaging senior decision-makers (CIOs, COOs, PMs, Head of Equities, Head of Risk)QualificationsBachelor’s or master’s degree in Finance, Economics, Business, or a related fieldA CFA or FRM, or an MBA, is a strong plusExperience with Bloomberg, FactSet, or portfolio analytics platforms is helpfulFamiliarity with equity risk models and factor-based investment frameworks is helpful