Accounting/Customer Service

We are looking for a detail-oriented and dependable Accounting / Customer Service Representative to join the PJ Mark team. This role supports both our day-to-day accounting operations and customer service needs, working closely with our sales team and wholesale clients.The ideal candidate is organized, comfortable working with numbers, and able to communicate professionally with customers and internal team members. You will help manage payments, process orders and returns, respond to customer inquiries, and ensure information is handled accurately and efficiently in a fast-paced wholesale apparel environment.Key Responsibilities:Respond to customer inquiries through email, phone, and online platformsAssist the sales team with order processing, returns, exchanges, and account-related requestsMaintain clear and professional communication with customers and the sales teamProcess and record incoming and outgoing paymentsMaintain accurate customer, order, and payment information in QuickBooksAssist with invoices, payment records, and other day-to-day accounting tasksResolve customer issues and follow up on outstanding requestsCoordinate with sales and other internal teams to ensure orders and customer needs are handled efficientlyHelp ensure a positive and professional customer experience with PJ MarkQualifications:Proficiency in QuickBooks is requiredBilingual proficiency in Korean and English is requiredStrong communication and customer service skillsStrong attention to detail and organizational skillsComfortable working with numbers, invoices, payments, and financial recordsStrong problem-solving skills and ability to follow through on customer issuesAbility to manage multiple responsibilities in a fast-paced environmentAbility to work independently while collaborating effectively with a teamPrevious experience in accounting, bookkeeping, customer service, or administrative support is preferredExperience in wholesale apparel or a related industry is a plus