Accounts Receivable Analyst

A growing organization is seeking an Accounts Receivable & Chargebacks Analyst to support deduction recovery, dispute resolution, and customer account management activities. This role will work closely with Finance, Customer Service, Logistics, and Sales teams to investigate customer deductions, resolve payment discrepancies, maximize recoveries, and improve overall cash flow performance.Key ResponsibilitiesResearch and resolve customer deductions, chargebacks, shortages, compliance claims, and disputed invoicesReview supporting documentation including invoices, shipping records, proof of delivery, and order information to validate claimsPrepare and submit dispute packages to customers and recovery vendors to recover outstanding balancesMonitor open deductions and aging receivables to ensure timely follow-up and resolutionMaintain accurate records of deductions, recoveries, customer correspondence, and case activity within internal systemsReconcile customer accounts and partner with Accounting to ensure accurate financial reportingAnalyze deduction trends, identify root causes, and recommend process improvements to reduce future revenue leakageCoordinate with transportation providers and external partners regarding delivery-related claims and disputesGenerate recurring reports on open deductions, recovery performance, compliance trends, and collection activitySupport month-end close activities, account reconciliations, and financial analysis as neededQualifications3-5 years of experience in Accounts Receivable, chargebacks, deductions management, collections, credit, customer accounting, or related financial operationsExperience researching and resolving customer payment discrepancies and account disputesStrong understanding of AR processes, reconciliations, and revenue recovery practicesAdvanced Microsoft Excel skillsExcellent analytical, problem-solving, and organizational abilitiesStrong communication skills with the ability to collaborate across multiple departmentsExperience working with customer portals, dispute management systems, or ERP platforms preferredKnowledge of logistics, transportation, EDI transactions, and order fulfillment processes is a plus