Application Specialist

Summary:

Serve as the technical process lead for proposing, sale, and support of projects from inquiry through sale of custom capital process equipment and systems for solids-based processes. Work closely with sales and customers in identifying and defining needs, costing and presenting proposals, and providing exceptional service. Collaborate with all internal teams to ensure successful project sales. Supports sales and marketing field activities.

Responsibilities:

• Support domestic and international sales and marketing activities.
• Travel to customer sites, trade shows and conferences.
• Provides excellent customer service, communication, and technical information.
• Understands product quality requirements, process design limitations, and unique customer criteria to correctly select the equipment necessary for proposing and testing.
• Designs, creates documentation, conducts bench tests, records data and writes a technical bench test report as necessary.
• Creates budgetary equipment and systems proposals.
• Generates pilot test proposals and provides customer support as needed in pilot testing. Utilizes the data obtained during pilot testing to scale up and provide process guarantees as applicable.
• Accountable for all pre-order process engineering activities except for pilot testing design.
• Timely in technically defining processes, scaling of equipment, and timely preparation of proposals.
• Work with engineering, purchasing, project management and shipping/receiving by coordinating review of customer supplied specifications, documenting the design and determining job and transport costs.
• Obtains and reviews all vendor specifications and is the technical contact for selection of auxiliary equipment.
• Conducts proposal reviews under guidance from management.
• Prepare and transfer all technical and commercial documentation for order entry.
• Participate in project kick-off meetings.
• Provides customer support as needed in commissioning of installed equipment.