Application Support Engineer - Dynamics 365

Technical Support Engineer - CE Application SupportBellevue, WA 98008 (Onsite) - (Evening Shift from 4 PM PST to 2 AM PST)Job descriptionRole OverviewWe are seeking a Dynamics 365 Customer Engagement functional/application support engineer with strong Dataverse and model-driven application knowledge. The role requires hands-on expertise in application support, low-code solution development, automation, troubleshooting, and customer-facing collaboration. The ideal candidate should be comfortable working in fast-paced support or engineering environments and have experience supporting production/customer issues.Minimum QualificationsHands-on Dynamics 365 Customer Engagement experienceStrong knowledge of one or more:Dynamics 365 SalesDynamics 365 Customer ServiceStrong understanding of:DataverseModel-driven applicationsFormsViewsCharts / DashboardsApplication configuration/customizationAbility to investigate functional/configuration issues in customer environmentsCE readiness documentation confirms that Dynamics 365 CE applications are model-driven Power Apps based on Dataverse and specifically highlights forms, views, charts, and dashboards, along with Power Automate and Power BI integration.Good to Have SkillsPower AutomatePower BI integrationPower PagesCustomer Insights / JourneysDynamics 365 Field Service exposureSharePoint integration/document managementServer-side synchronization / Exchange integrationCE administration and solution/customization knowledgePerformance troubleshootingCE on-premises exposure as an additional advantageTime of operation: This team will be in a 24x7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate the MS roster.