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Assistant Director, Garage Operations

In Minnesota United States

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Assistant Director, Garage Operations   

JOB TITLE:

Assistant Director, Garage Operations

JOB TYPE:

Full-time

JOB LOCATION:

Minneapolis, MN Minnesota United States

JOB DESCRIPTION:

We are theMetropolitan Council, the regional government for the seven-county Twin Cities metropolitan area.
We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.
org/About-Us/The-Council-Who-We-Are.
aspx\">More information about us on our website.


We are committed to supporting a diverse workforce that reflects the communities we serve.


The Metropolitan Councils Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.


How your work would contribute to our organization and the Twin Cities region:

The Assistant Director, Garage Operationsmanages, plans and provides oversight to the Bus Transportation Division of garage operations.
This includes Transportation Managers, Assistant Transportation Managers, Dispatchers, Coordinators, and Bus Operators.
This individual will develop and monitor performance measurables for continuous improvement and workforce development.


They also serve as a key member of the Bus Operations Division Management Team, assisting the Director in developing and implementing divisional and agency wide objectives and strategies to accomplish safe, reliable, efficient day-to-day transit services to our customers and constituents of the metropolitan region.


The Assistant Director, Garage Operations directs the efforts of staff to meet or exceed Metro Transit's goals for Bus Transportation performance, safety, efficiency and quality.
Participates in various labor/management committees and diversity committees and projects; participates in grievance and complaint resolution and other related labor relations/employee relations activities.


Anticipated Hiring Salary Range:$52.
04/hr.
or $108,243/yr.
to $59.
04/hr.
or $122,803/yr.

Full Salary Range: $52.
04/hr.
or $108,243/yr.
to
$84.
43/hr.
or $175,614/yr.

**The salary displayed is the full salary range.
The hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position.
**
1.
Direct the activities of the five operating garages, providing leadership and oversight for the 1500 bus operators, support staff and their managers:

  • Accountable for daily operations with communications to managers and assistants via in-person, phone and email.
  • Plan and implement remedial action based on numerous documents, including Special Situation Reports, Customer Complaints Diversity complaints, Daily Lost/Late list, Weekly sick list, disciplinary documents, budget items.
  • Develop short term and long-term goals, create action plan for implementation.
    Monitor daily reports, dashboards, performance indicators.
  • Maintain good communication with ATU and TMSA, resolving problems, concerns and building relationships.
  • Responsible for 1560 + employees: 5 Transportation Managers, 23 Assistant Transportation Managers, 5 Garage Coordinators, 27 Dispatchers, 1500 + Bus Operators.
  • Responsible for $109,000,000 + in annual expense for Garage Operations and Staff.

2.
Develop the bus operator and garage management workforce:

  • Assist the director in developing and implementing division and agency wide objectives.
  • Develop and implement workforce training plans.
  • Work with Safety and field operations to accomplish safe, reliable, efficient day to day transit services to customers.
  • Represent agency for bus operations rodeo planning at the local, state and national level.
    Member of APTA International Bus Roadeo Committee.

3.
Written communication to bus operators and managers:

  • Create written communication, work rules and procedures through Bulletins, posters, memos and electronic means.
  • Create, update and implement Standard Operating Procedures for garage management and dispatch.

4.
Direct and participate in bus operator hiring, terminations and disqualifications:

  • Review/ approve/ deny flagged operator applications with HR Manager.
    Approve/ deny re-hire requests.
  • Conduct 2nd step grievance meetings, write responses, participate in Veterans Preference hearings and arbitrations.
  • Direct the Medical Disqualification Process for the final step in the process, provide oversight and leadership to the garage teams during the process.
    Provide leadership to garage management for Leave of Absences, absenteeism management and FMLA working with diversity and labor relations.
  • Direct garage teams and track probationary employees work performance and probation disqualifications.
  • Direct garage teams for employee work performance, discipline, suspension and discharges.

5.
Direct and provide oversight for operator labor budget and uniform contracts:

  • Develop bus operator labor and garage operations budgets working with director, assistant directors, finance and garage leadership.

6.
Labor Relations:

  • Maintains employee relations through cooperation in resolving problems between employees, administers discipline through fair and equitable application of rules and procedures in compliance with collective bargaining agreements.
  • Represent Metro Transit/ Bus Transportation for ATU contract negotiations.
  • Represent Metro Transit/ Bus Transportation for TMSA contract negotiations.
  • Participates in various labor/management committees and diversity committees and projects.

Any of the following combinations of progressivelyresponsible transit management experience, and completed education in Business Management, Business Administration, Finance, Operations, Transportation, Public Administration or related field:

  • High school diploma/GED with twelve (12) years of experience including five (5) years of supervisor/management experience applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and external stakeholders.
  • Associate's degree with ten (10) years of experience, including five (5) years of supervisor/management experience applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and externalstakeholders.
  • Bachelors degree or higher with eight (8) years of experience, including five (5) years of supervisor/management experience applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and external stakeholders.
What additional skills and experience would be helpful in this job (desired qualifications):
  • Experience and ability to promote an equitable, positive and respectful work environment that values diversity among all employees.
  • Experience in a leadership role in bus transportation for a large transit institution environment with union employees.
  • Experience building teamwork and collaboration among frontline leaders across multiple locations.
  • Experience in project management working to meet different stakeholder requirements.
  • Experience in technology with updated skills in the following: MS Word, Power Point, Excel and Outlook email and calendars, spreadsheets, graphic presentations, reporting software, internet and transportation systems (HASTUS and TransitMaster are desired).
What knowledge, skills and abilities you should have within the first six months on the job:
  • Extensive knowledge of principles, policies and practices of operating a mass transit system; budget, administration, strong leadership skills including ability to create and maintain a team-based environment, develop clear lines of responsibility and accountability.
  • Knowledge of the collective bargaining agreements of ATU 1005 and TMSA
  • Knowledge process, methods and techniques to analyze and evaluate business operations.
  • Knowledge of Interdepartmental processes, procedures and dependencies.
  • Knowledge of applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and external stakeholders.
  • Intermediate skills in word processing, spreadsheets, calendar, graphic presentations reporting software and internet.
  • Familiarity with HASTUS.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups and individuals.
  • Ability to read, analyze and interpret common industry journals, reports and documents.
  • Ability to think strategically to achieve organizational goals.
  • Ability to identify, develop and implement improvement plans for process, procedure, people, supervision, training, coaching, employee and organizational development, and conflict resolution.
  • Ability to promote an equitable, positive and respectful work environment that values diversity among all employees.
What you can expect from us:
  • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
  • We provide a competitive salary, excellent benefits and a good work/life balance.
org/Employment/Making-A-Difference.
aspx\">More about why you should join us!
Union/Grade

: Non-Represented / Grade L
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be: Position works in an office environment.
Some travel to other facilities is required.
Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.


What steps the recruitment process involves:

  • We review your minimum qualifications.
  • We rate your education and experience.
  • We conduct a structured panel interview.
  • We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history.
A driving record check and/or physical may be conducted if applicable to the job.
If you have a criminal conviction, you do not automatically fail.
The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.


If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.
A driving record check and/or physical may be conducted if applicable to the position.


IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.


The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer.
The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please
emailHR-OCCHealth@metc.
state.
mn.
us
.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

175614.4 per year

SNAPRECRUIT ID:

S-1707365333-b9ed7f55af3bc1ab8238652eb5df0470

LOCATION:

Minnesota United States

CITY:

Minneapolis, MN

Job Origin:

jpick2

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Aug 19, 2017 9am-6pm
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We are theMetropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Councils Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Assistant Director, Garage Operationsmanages, plans and provides oversight to the Bus Transportation Division of garage operations. This includes Transportation Managers, Assistant Transportation Managers, Dispatchers, Coordinators, and Bus Operators. This individual will develop and monitor performance measurables for continuous improvement and workforce development.

They also serve as a key member of the Bus Operations Division Management Team, assisting the Director in developing and implementing divisional and agency wide objectives and strategies to accomplish safe, reliable, efficient day-to-day transit services to our customers and constituents of the metropolitan region.

The Assistant Director, Garage Operations directs the efforts of staff to meet or exceed Metro Transit's goals for Bus Transportation performance, safety, efficiency and quality. Participates in various labor/management committees and diversity committees and projects; participates in grievance and complaint resolution and other related labor relations/employee relations activities.

Anticipated Hiring Salary Range:$52.04/hr. or $108,243/yr. to $59.04/hr. or $122,803/yr.
Full Salary Range: $52.04/hr. or $108,243/yr. to$84.43/hr. or $175,614/yr.
**The salary displayed is the full salary range. The hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position. **1. Direct the activities of the five operating garages, providing leadership and oversight for the 1500 bus operators, support staff and their managers:

  • Accountable for daily operations with communications to managers and assistants via in-person, phone and email.
  • Plan and implement remedial action based on numerous documents, including Special Situation Reports, Customer Complaints Diversity complaints, Daily Lost/Late list, Weekly sick list, disciplinary documents, budget items.
  • Develop short term and long-term goals, create action plan for implementation. Monitor daily reports, dashboards, performance indicators.
  • Maintain good communication with ATU and TMSA, resolving problems, concerns and building relationships.
  • Responsible for 1560 + employees: 5 Transportation Managers, 23 Assistant Transportation Managers, 5 Garage Coordinators, 27 Dispatchers, 1500 + Bus Operators.
  • Responsible for $109,000,000 + in annual expense for Garage Operations and Staff.

2. Develop the bus operator and garage management workforce:

  • Assist the director in developing and implementing division and agency wide objectives.
  • Develop and implement workforce training plans.
  • Work with Safety and field operations to accomplish safe, reliable, efficient day to day transit services to customers.
  • Represent agency for bus operations rodeo planning at the local, state and national level. Member of APTA International Bus Roadeo Committee.

3. Written communication to bus operators and managers:

  • Create written communication, work rules and procedures through Bulletins, posters, memos and electronic means.
  • Create, update and implement Standard Operating Procedures for garage management and dispatch.

4. Direct and participate in bus operator hiring, terminations and disqualifications:

  • Review/ approve/ deny flagged operator applications with HR Manager. Approve/ deny re-hire requests.
  • Conduct 2nd step grievance meetings, write responses, participate in Veterans Preference hearings and arbitrations.
  • Direct the Medical Disqualification Process for the final step in the process, provide oversight and leadership to the garage teams during the process. Provide leadership to garage management for Leave of Absences, absenteeism management and FMLA working with diversity and labor relations.
  • Direct garage teams and track probationary employees work performance and probation disqualifications.
  • Direct garage teams for employee work performance, discipline, suspension and discharges.

5. Direct and provide oversight for operator labor budget and uniform contracts:

  • Develop bus operator labor and garage operations budgets working with director, assistant directors, finance and garage leadership.

6. Labor Relations:

  • Maintains employee relations through cooperation in resolving problems between employees, administers discipline through fair and equitable application of rules and procedures in compliance with collective bargaining agreements.
  • Represent Metro Transit/ Bus Transportation for ATU contract negotiations.
  • Represent Metro Transit/ Bus Transportation for TMSA contract negotiations.
  • Participates in various labor/management committees and diversity committees and projects.

Any of the following combinations of progressivelyresponsible transit management experience, and completed education in Business Management, Business Administration, Finance, Operations, Transportation, Public Administration or related field:

  • High school diploma/GED with twelve (12) years of experience including five (5) years of supervisor/management experience applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and external stakeholders.
  • Associate's degree with ten (10) years of experience, including five (5) years of supervisor/management experience applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and externalstakeholders.
  • Bachelors degree or higher with eight (8) years of experience, including five (5) years of supervisor/management experience applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and external stakeholders.
What additional skills and experience would be helpful in this job (desired qualifications):
  • Experience and ability to promote an equitable, positive and respectful work environment that values diversity among all employees.
  • Experience in a leadership role in bus transportation for a large transit institution environment with union employees.
  • Experience building teamwork and collaboration among frontline leaders across multiple locations.
  • Experience in project management working to meet different stakeholder requirements.
  • Experience in technology with updated skills in the following: MS Word, Power Point, Excel and Outlook email and calendars, spreadsheets, graphic presentations, reporting software, internet and transportation systems (HASTUS and TransitMaster are desired).
What knowledge, skills and abilities you should have within the first six months on the job:
  • Extensive knowledge of principles, policies and practices of operating a mass transit system; budget, administration, strong leadership skills including ability to create and maintain a team-based environment, develop clear lines of responsibility and accountability.
  • Knowledge of the collective bargaining agreements of ATU 1005 and TMSA
  • Knowledge process, methods and techniques to analyze and evaluate business operations.
  • Knowledge of Interdepartmental processes, procedures and dependencies.
  • Knowledge of applying labor agreement procedures and thorough understanding of the contracts, skilled in organizational, administrative and analytical experience, effective communicator with understanding of transit speak, able to work effectively with internal and external stakeholders.
  • Intermediate skills in word processing, spreadsheets, calendar, graphic presentations reporting software and internet.
  • Familiarity with HASTUS.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups and individuals.
  • Ability to read, analyze and interpret common industry journals, reports and documents.
  • Ability to think strategically to achieve organizational goals.
  • Ability to identify, develop and implement improvement plans for process, procedure, people, supervision, training, coaching, employee and organizational development, and conflict resolution.
  • Ability to promote an equitable, positive and respectful work environment that values diversity among all employees.
What you can expect from us:
  • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
  • We provide a competitive salary, excellent benefits and a good work/life balance.
More about why you should join us!Union/Grade

: Non-Represented / Grade L
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be: Position works in an office environment. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

What steps the recruitment process involves:

  • We review your minimum qualifications.
  • We rate your education and experience.
  • We conduct a structured panel interview.
  • We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, pleaseemailHR-OCCHealth@metc.state.mn.us.


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