Audio Visual Technician

Job Title: Onsite Conferencing Concierge (Audio Visual Technician)Pay range: $27 - 29/hr Duration: 12 months with possible extension OnsiteJob Title:Onsite Conferencing Concierge (Collaboration Service Engineer)Position SummaryThe Onsite Conferencing Concierge is a highly visible, customer-focused role responsible for ensuring seamless, frictionless meeting experiences within high‑traffic office locations (PODs). This role blends technical expertise with white‑glove service, providing proactive room readiness, real-time meeting support, and hands-on issue resolution to protect critical business and executive interactions.The Concierge serves as both a local collaboration expert and a remote support extension, helping users across locations troubleshoot conferencing challenges and adopt best practices across MS Teams Rooms and related technologies.Key ResponsibilitiesDaily Operations & Room ReadinessConduct early-morning room readiness checks prior to the first scheduled meetings to proactively identify and resolveValidate functionality of audio, video, displays, room controls, and connectivityPerform checklist-driven inspections to ensure consistent quality and reliability across all roomsLive Meeting SupportProvide rapid, in-room response during live meetings and high-visibility events to prevent or resolve disruptionsSupport executives and critical business meetings with a high-touch, white-glove approachTroubleshoot issues related to:Audio quality and tuningVideo/camera framing and alignmentContent sharing and proximity joinDevice pairing and connectivityTechnical Operations & MaintenanceAssist Conferencing, Collaboration & Content Product Team with maintenance of firmware, software, and Teams application currency across conferencing systemsIdentify recurring issues and coordinate remediation with vendors and engineering teamsOwn and track post-installation punch list items and ensure completionUser Engagement & EnablementProvide in-the-moment coaching and support to meeting participantsDeliver lightweight training on:Casting and wireless sharingTeams meeting controls and featuresRoom best practices and etiquetteMaintain a visible and approachable presence to encourage early issue reportingCross-Site Support & Remote AssistanceProvide remote troubleshooting support for other office locations and users as neededAssist service desk and engineering teams in diagnosing complex conferencing issuesShare knowledge, trends, and recurring issues to improve enterprise-wide collaboration experiencesMetrics & Continuous ImprovementContribute to and improve key service metrics, including:Room readiness ratesMean time to resolution (MTTR)Incident volume trendsProactive vs. reactive fix ratiosIdentify opportunities to reduce friction and improve the end-user experienceRequired Skills & QualificationsExperience supporting enterprise conferencing platforms (e.g., MS Teams Rooms)Strong troubleshooting skills across AV, networking, and endpoint technologiesAbility to diagnose and resolve issues requiring physical, in-room interventionFamiliarity with:Audio/video systems and room acousticsDevice firmware/software lifecycle managementCollaboration platform features and integrationsAbility to work independently in a fast-paced, high-visibility environmentRole ImpactThis role is critical to:Ensuring reliable, high-quality meeting experiencesReducing disruptions that cannot be detected or resolved remotelySupporting executive engagement and business continuityImproving user confidence and adoption of collaboration technologiesSummaryThe Onsite Conferencing Concierge serves as the frontline ambassador for collaboration technology, combining technical expertise with a service-first mindset to deliver seamless, frictionless meeting experiences across the enterprise.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.