Automotive Service Manager

Service ManagerDelaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. This position will report directly to the Store Manager and is responsible for the training, management, workload & schedules of our service department. This position also supports our sales and store management staff as applicable and when necessary. The Service Manager will also assist in vehicle diagnosing, services and repairs.Delaware Tire prides itself on customer service and is looking for someone who is dedicated to providing our customers with an excellent experience and superior customer satisfaction.Requirements include:* Valid D/L with a clean record*Automotive Service Experience*Staying Customer-Focused*Self motivation, ability to work well with others*Strong Communication skills--the ability to explain recommended services to customers and verifying the best procedures with the techniciansJob ResponsibilitiesAdvising current and potential customers about their service needsAnswering phonesProviding superior and prompt customer servicePreparing necessary sales and service documentationHelping technicians with diagnosis of vehiclesJob QualificationsStrong, interpersonal, communication and phone skillsBasic computer knowledge and experiencePrior tire and auto technician experienceASE Certification is a plus