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Avaya Support Engineer

Posted on: Nov 09, 2026

Accord Technologies Inc
Jackson, Mississippi
Onsite
CTC

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Job Title :

Avaya Support Engineer

Job Type :

Contract

Job Location :

Jackson Mississippi United States

Remote :

Job Description :

Job Title: Avaya Support Engineer
Job Location: Jackson, MS (Onsite)
Position Type: Contract
Duratio: 36 months

Primary Skills: Avaya systems, Avaya Communication Manager 7.1.3, Avaya Session Manager 7.1.3, Avaya Call Management System R18, Avaya System Manager 7.1.3, Avaya Work Force Optimization 15.2, Avaya G650/450/430s equipment, Spira SBCs, H.323, SIP, real-time communications, voice and video protocols, routing, switching, firewalls, WAN technologies, QoS, system configuration and installation, tier III support, documentation, training junior staff

Preferred Skills: Broadsoft Hosted VoIP products, Python scripting for task automation

Position Overview

The Avaya Support Engineer will assist with the configuration and installation of new Avaya systems, check the health of the Avaya environment including trunking and adjunct systems, work trouble and programming tickets, act as tier III support for more complicated troubles, work with Telecom providers to address circuit issues, and deploy new products and technologies in the Avaya portfolio.

Daily Duties / Responsibilities

Technical

Assist with configuration and installation of new Avaya systems.
Check the health of the Avaya environment including trunking and adjunct systems.
Work trouble and programming tickets.
Act as tier III support for more complicated troubles.
Work with Telecom providers to address circuit issues.
Deploy new products and technologies in the Avaya portfolio.
Create accurate documentation for user consumption on new products and services that are rolled out.
Train junior level staff on Avaya technologies.

Non-Technical

Communicate with vendors and customers in a professional manner.

Required Skills

Minimum of 15 years of experience with Avaya systems
Experience with Avaya Communication Manager 7.1.3
Experience with Avaya Session Manager 7.1.3
Experience with Avaya Call Management System R18
Experience with Avaya System Manager 7.1.3
Experience with Avaya Work Force Optimization 15.2
Experience with Avaya G650/450/430s equipment
Experience with Spira SBCs
In-depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Preferred Skills

Broadsoft Hosted VoIP products
Ability to automate routine tasks via python scripting

Position Details

Posted:

Nov 09, 2026

Reference Number:

2671-20123

Employment:

CTC

City:

Jackson

Job Origin:

CIEPAL_ORGANIC_FEED

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