Aventura Mall Train Conductor (Seasonal)

Train ConductorThe Train Conductor helps create a welcoming and memorable experience for guests visiting the model train at Aventura Mall. The model train operates from November through January. This seasonal position focuses on friendly customer service, guest assistance, and support for daily model train operations. The ideal candidate enjoys interacting with guests of all ages, communicates clearly, uses sound judgment, and works well as part of a team in a busy mall environment.Responsibilities:Welcome guests visiting the model train and provide friendly, attentive customer serviceAnswer guest questions and explain model train activities, operating guidelines, and guest expectationsAssist guests and families, helping create a positive and enjoyable visitMonitor guest flow around the model train, help keep the area orderly, and promptly report safety concernsCommunicate clearly in English with guests, team members, and other mall departmentsShare accurate information about Aventura Mall facilities, services, and the surrounding areaSupport daily model train operations as assigned and trained, and help keep the guest area clean and organizedUse basic computer systems as needed for daily operations and communicationCollaborate with colleagues and assist other Customer Service or Concierge Services functions as neededRespond to guest concerns with professionalism and empathy, escalating issues when appropriateQualifications:High school diploma or equivalent requiredCustomer service, hospitality, retail, recreation, or other guest-facing experience preferredBilingual or multilingual abilities preferredWillingness to learn model train operating guidelines, guest service procedures, and safety practicesStrong customer service, communication, teamwork, and problem-solving skillsAbility to multitask, remain calm during busy periods, and address guest concerns with empathyKnowledge of Aventura Mall facilities, services, and the surrounding area preferredRequirements:Availability to work during the NovemberJanuary seasonal operating period, including weekends, holidays, and varying shifts as scheduledAbility to stand and walk for extended periods while assisting guests, with or without reasonable accommodationAbility to perform assigned daily operational tasks, with or without reasonable accommodationAbility to communicate with guests, provide clear instructions, and monitor the guest area, with or without reasonable accommodationWillingness to complete required training and follow established operating and safety proceduresAbility to remain attentive, professional, and guest-focused throughout each shift