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AVP, Customer Information Systems Transformation

In Minnesota United States

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AVP, Customer Information Systems Transformation   

JOB TITLE:

AVP, Customer Information Systems Transformation

JOB TYPE:

Full-time

JOB LOCATION:

Minneapolis Minnesota United States

JOB DESCRIPTION:

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what youre looking for.

Position Summary

The Head of Customer (Information Systems) Transformation will own and provide visionary and strategic program leadership to materially transform the customer operating model, revenue cycle processes, customer information systems, and customer organizations.

Align and unify executive leadership on program goals, objectives, and key results.
Synchronize executive leadership on program scope, schedule, and funding models.
Accountable for the development, integration, and implementation of short and long-term business and program plans to meet company goals, objectives, and key results.
Align program cost recovery strategies consistent with jurisdictional and corporate business objectives.

Advise and unite executive leadership on risks, mitigation plans, and opportunities surrounding program scope, schedule, cost, health, and cost recovery strategies.
Candidates must exemplify the ability to develop, influence, and maintain relationships with key internal and external stakeholders and facilitate effective communication of program value for both customers and company.

Essential Responsibilities

  • Program Management - Responsible for leading a comprehensive people, process, and technology transformation across meter to cash/revenue cycle and customer operations as well as the customer experiences and numerous interdependent business areas.
    Ensure full alignment of customer and business goals, objectives, and key results.
    Ensure strategies and plans are aligned with and support overall corporate annual and long-term business plans so that the corporation is positioned to achieve overall customer, operating, and financial goals.
  • Ensure end-to-end business area engagement, input, and collaboration throughout the program.
  • Value Realization - Provide vision, leadership and ownership of the value proposition supporting the enterprise process improvement and digitization of customer operations, revenue cycle, financial, and technology solutions.
    Review and support associated testimony; data request responses; and support or participate in negotiations of any necessary settlements.
    Ensure that enterprise reporting and data strategies are integral and targeted toward value realization and operating model.
  • Organizational Change Management - Work through business process owners and business change owners to drive organizational change management and training work streams.
  • Drive disciplined adoption of common processes across departments to minimize custom and one-off solutions.
    Establish common processes and capabilities across the customer operating model.
  • Staffing - Responsible for attracting and retaining a highly motivated and engaged workforce.
    Establish and communicate clear performance expectations so that employees know how their work contributes to corporate objectives.
    Foster a culture of personal accountability and an environment that promotes and supports employee safety and individual development.
    Ensure customer business area functions, processes and culture are aligned with all other departments of the organization to ensure that overall corporate goals can be met.
    Ensure program staffing commitments span full width of affected business process areas.
  • Relationship Management - Develop and maintain effective transparent relationships with senior executives and other jurisdictional leaders and corporate peers, to ensure timely, effective information sharing and business learning as well as common best practices implementation.

Minimum Requirements

  • Bachelors degree in Business, Accounting, Economics, Finance or Technology.
  • Advanced business degree (MBA) desirable or a combination of education and experience providing equivalent knowledge.
  • Must have the ability to critically review detailed work and ask challenging questions; assure adequate follow-up; strong interpersonal and communications skills; to work with internal and external stakeholders.
  • Demonstrated leadership skills and ability to implement projects that cross organizations, business units and professional disciplines, supporting culture change and building business acumen.
  • Strong written and verbal communication skills required.
  • Demonstrated understanding of and ability to drive organizational change management.
  • Proven and demonstrated ability to reach results required.
  • Demonstrated skill in personnel, issue, and budget management.
  • Demonstrated skill in creative problem solving and negotiations.

Preferred Requirements

  • 10 years utility experience, including revenue cycle, accounting, and finance experience, with at least 5 years middle-management experience.
  • 10 years of experience in leading large scale, multi-year enterprise transformational programs.
  • Experience working on technology transformational programs and working with Information Technology teams.
  • Strong experience with program/project management and the software development lifecycle
  • Strong knowledge of utility metering, rates, billing, remittance, credit and collections, regulation, financial aspects of the business, and governing rules and polices.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.
4 million electricity and 1.
9 million natural gas customers across eight Western and Midwestern states.
At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.
If youre ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.
com.

Non-Bargaining

The anticipated starting base pay for this position is: $218,000.
00 to $276,000.
00 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Pay - Long Term Incentive, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

Pay and benefit packages may vary based on position.
Some employees are under collective bargaining agreements, which determine the benefits they will receive.
If the information conflicts with the terms of the written plan documents governing the plan, the plan document will control.
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Anticipated Last Date to Apply: 02/15/24

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.
xcelenergy.
com/ accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.
com.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

276000 per year

SNAPRECRUIT ID:

S-1707247151-f8ab69ae8315852c07728ba3e4c1e524

LOCATION:

Minnesota United States

CITY:

Minneapolis

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

AVP, Customer Information Systems Transformation    Apply

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Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what youre looking for.

Position Summary

The Head of Customer (Information Systems) Transformation will own and provide visionary and strategic program leadership to materially transform the customer operating model, revenue cycle processes, customer information systems, and customer organizations.

Align and unify executive leadership on program goals, objectives, and key results. Synchronize executive leadership on program scope, schedule, and funding models. Accountable for the development, integration, and implementation of short and long-term business and program plans to meet company goals, objectives, and key results. Align program cost recovery strategies consistent with jurisdictional and corporate business objectives.

Advise and unite executive leadership on risks, mitigation plans, and opportunities surrounding program scope, schedule, cost, health, and cost recovery strategies. Candidates must exemplify the ability to develop, influence, and maintain relationships with key internal and external stakeholders and facilitate effective communication of program value for both customers and company.

Essential Responsibilities

  • Program Management - Responsible for leading a comprehensive people, process, and technology transformation across meter to cash/revenue cycle and customer operations as well as the customer experiences and numerous interdependent business areas. Ensure full alignment of customer and business goals, objectives, and key results. Ensure strategies and plans are aligned with and support overall corporate annual and long-term business plans so that the corporation is positioned to achieve overall customer, operating, and financial goals.
  • Ensure end-to-end business area engagement, input, and collaboration throughout the program.
  • Value Realization - Provide vision, leadership and ownership of the value proposition supporting the enterprise process improvement and digitization of customer operations, revenue cycle, financial, and technology solutions. Review and support associated testimony; data request responses; and support or participate in negotiations of any necessary settlements. Ensure that enterprise reporting and data strategies are integral and targeted toward value realization and operating model.
  • Organizational Change Management - Work through business process owners and business change owners to drive organizational change management and training work streams.
  • Drive disciplined adoption of common processes across departments to minimize custom and one-off solutions. Establish common processes and capabilities across the customer operating model.
  • Staffing - Responsible for attracting and retaining a highly motivated and engaged workforce. Establish and communicate clear performance expectations so that employees know how their work contributes to corporate objectives. Foster a culture of personal accountability and an environment that promotes and supports employee safety and individual development. Ensure customer business area functions, processes and culture are aligned with all other departments of the organization to ensure that overall corporate goals can be met. Ensure program staffing commitments span full width of affected business process areas.
  • Relationship Management - Develop and maintain effective transparent relationships with senior executives and other jurisdictional leaders and corporate peers, to ensure timely, effective information sharing and business learning as well as common best practices implementation.

Minimum Requirements

  • Bachelors degree in Business, Accounting, Economics, Finance or Technology.
  • Advanced business degree (MBA) desirable or a combination of education and experience providing equivalent knowledge.
  • Must have the ability to critically review detailed work and ask challenging questions; assure adequate follow-up; strong interpersonal and communications skills; to work with internal and external stakeholders.
  • Demonstrated leadership skills and ability to implement projects that cross organizations, business units and professional disciplines, supporting culture change and building business acumen.
  • Strong written and verbal communication skills required.
  • Demonstrated understanding of and ability to drive organizational change management.
  • Proven and demonstrated ability to reach results required.
  • Demonstrated skill in personnel, issue, and budget management.
  • Demonstrated skill in creative problem solving and negotiations.

Preferred Requirements

  • 10 years utility experience, including revenue cycle, accounting, and finance experience, with at least 5 years middle-management experience.
  • 10 years of experience in leading large scale, multi-year enterprise transformational programs.
  • Experience working on technology transformational programs and working with Information Technology teams.
  • Strong experience with program/project management and the software development lifecycle
  • Strong knowledge of utility metering, rates, billing, remittance, credit and collections, regulation, financial aspects of the business, and governing rules and polices.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $218,000.00 to $276,000.00 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Pay - Long Term Incentive, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

Pay and benefit packages may vary based on position. Some employees are under collective bargaining agreements, which determine the benefits they will receive. If the information conflicts with the terms of the written plan documents governing the plan, the plan document will control. Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Anticipated Last Date to Apply: 02/15/24

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


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