Business Analyst - Salesforce

Role - Business Analyst - SalesforceLocation - Chicago, ILJob Role - Hybrid (3 Days Onsite)Job Type - Contract / FTArea and Expected capabilityBusiness Analysis: Discovery, stakeholder analysis, process mapping, business rules, use cases, requirements traceability and solution option analysis.Salesforce Functional Knowledge: Sales Cloud, Service Cloud, Lightning Experience, Salesforce Mobile, standard and custom objects, Flow, approvals, reports, dashboards and security concepts.Change and adoption: Impact assessment, communications, training inputs, user documentation, adoption feedback and continuous improvementControls and Operations: Auditability, exception handling, support requirements, operational reporting, access needs and production-readiness inputs.Required Skills and Experience• Overall 8+ years of business analysis, product analysis or functional consulting experience, including substantial experience with Salesforce initiatives.• Hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud, with the ability to navigate configuration concepts, data models, automation, security and reporting.• Demonstrated experience converting complex business needs into clear, testable user stories and acceptance criteria.• Experience with process modelling, data mapping, requirements traceability, fit-gap analysis, impact analysis and stakeholder facilitation.• Experience supporting integrations, data migration, reconciliation and cross-system-business processes.• Experience planning and coordinating UAT, managing defects and validating end-to-end business outcomes.Preferred Qualifications• Bachelor's degree in Business, Information Systems, Computer Science or a related discipline, or equivalent relevant experience.• Salesforce certifications such as Administrator, Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant or Service Cloud Consultant.• Experience in financial services, investment management, banking or another regulated industry.