Business Operations Specialist

Job Title: Business Operations Specialist
Duration (Contract): 12 Months
Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

As a Business Operations Specialist, you will maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Key Responsibilities:

• Data Analysis & Reporting: Under the guidance of the BI Manager, analyse sales data for mobile products to identify trends and prepare clear, actionable reports.
• Dashboard Creation: Build and maintain dashboards and visualizations to track key performance indicators and support ongoing business monitoring.
• System Maintenance: Perform routine maintenance and health checks on BI systems, dashboards, and reports to ensure data accuracy and system availability. Troubleshoot and escalate issues as they arise.
• Project Coordination: Serve as a point of contact for data-related tasks in joint projects with the Process Innovation team, helping to coordinate efforts and track deliverables under the BI Manager's supervision.
• Data Workflow Support: Assist with the execution and validation of data workflows and processes, ensuring data integrity and accuracy.
• Ad-Hoc Analysis: Perform ad-hoc data queries and analyses to answer specific business questions from the BI Manager and other team members.

Required Skills, Experiences, Education and Competencies:

• Experience: 3-5+ years in data analysis, business intelligence, or a related role. Experience in the telecom industry is a plus.
• Technical Skills: Strong proficiency in SQL for database querying is essential. Expertise in Excel (pivots, advanced functions) and experience with BI platforms (e.g., Tableau, Power BI) are required.
• Education: Bachelor's degree in business, Computer Science, Finance, an analytical field, or equivalent experience.
• Communication: Strong ability to translate data into clear reports and communicate findings effectively to the project team and direct manager.
• A proactive and detail-oriented data professional with strong technical skills and a desire to contribute to a data-centric team.
• An effective communicator who can clearly present data and findings to team leadership.

The hourly range for roles of this nature are $50.00 to $60.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.