Business Support Specialist

is seeking to hire a Business Support Specialist for our client in Westbrook!
Benefits Available!
Weekly Pay!
$21.43-$28.57/Hour


We are looking for a detail-oriented Business Support Specialist to support software billing, order processing, and customer service. This role involves answering customer questions about software subscriptions, processing contracts and orders, and making sure billing information is accurate and up to date.
Responsibilities
- Respond to customer questions about software subscription charges and invoices.
- Process new contracts, orders, credits, and cancellations.
- Update customer accounts and subscription information.
- Review billing issues and work with internal teams to resolve discrepancies.
- Track customer requests and maintain accurate records.
- Use Excel and other systems to manage data and prepare reports.
- Help improve billing processes and document procedures.
- Test new processes and support special projects as needed.
- Follow company procedures and recordkeeping requirements.
Requirements
- Strong customer service and communication skills.
- Experience handling customer questions and resolving problems professionally.
- Comfortable discussing billing issues, payments, and credit requests with customers.
- Strong attention to detail and accuracy.
- Data entry skills and experience using computer systems.
- Intermediate Excel skills, including formulas and VLOOKUP or XLOOKUP.
- Strong organizational skills and the ability to manage multiple tasks.
- Ability to work independently and with a team.
- Good problem-solving and analytical skills.
- Ability to adapt to changing processes and priorities.
Preferred Qualifications
- Experience using SAP for order entry or reporting.
- Experience with billing, invoicing, subscriptions, or contract processing.
- Experience identifying ways to improve business processes.
Training may be available for candidates who do not have SAP experience.