Call Center

Patient Service CoordinatorThis role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.Essential Duties and Responsibilities:Ultimate goal is to schedule appointmentsFollow all phone scripts providedReceive inbound and outbound callsScheduling appointmentsCalling to confirm appointments and re-care systemEmailing new patient welcome packetTaking all insurance and information required and verify and update patients informationHandling questions and providing answers in a professional and pleasant manner.Excellent interpersonal, written and oral communication skillsExcellent listening skills and the ability to ask probing questions, understand concerns and overcome objectionsMust have experience as an efficient scheduling coordinatorPatients are very important to this position handling and actively solving their concerns politely and calmly is vital.Ensure assigned Providers are fully committed.Use VIP intake form for new patients and scan, upload to document center dailyAdministrative:Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)Ensure that all patient records are current, up-to-date and accurate.Ensure your answering machine/voicemail is current.Other Duties:Participate in the Morning Huddle by providing statsAssist in asking for referrals and reviews.Assist in building a "Trust Factor" with all patients.Assist to uncover patients Personal Motivators".Cover other areas within the practice as needed and when needed.Serve as Patient Referral/Review Liaison.Expectations:Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively