Call Center Representative

Consumer Affairs Call Center Agent | Support Nissan Customers with KellyAre you passionate about helping others and delivering excellent service? Join the Kelly team to support Nissan’s Consumer Affairs, assisting customers with vehicle concerns and ensuring their satisfaction. This is a 100% onsite role based in Murfreesboro, TN.Compensation & Schedule:$24/hour, plus eligibility for a quarterly bonus of up to $1,500Weekly pay structureSchedule: Monday–Friday, 8-hour shifts with start times varying between 8:00 a.m. and 10:00 a.m. Central Time (shift rotations may be required with advance notice)Employee Benefits:Competitive pay, with potential for long-term growth within Nissan after one year16 paid holidays10–15 days of paid time offEnhanced medical benefitsAccess to Kelly Perks Discount ProgramResponsibilities:Respond to customer inquiries via phone, email, mail, and corporate surveysResolve vehicle concerns, dealership complaints, warranty and service contract questionsExplain service campaigns, recalls, vehicle operation, and warranty policiesAccurately document customer concerns, conversations, and follow-up actionsFollow up with customers, dealerships, and regional personnel per established proceduresReview goodwill requests and communicate decisions in accordance with Nissan policiesCoordinate vehicle inspections with dealer technical specialists; update case documentationResearch and document buyback requests per Dispute Resolution Team proceduresUtilize available resources to address inquiries within company policies and legal requirementsParticipate in coaching sessions and meet assigned quality and case-management goalsQualifications:Bachelor’s degree required1-3 year of customer service experience (automotive industry experience preferred)Strong computer skills; comfortable navigating multiple applicationsExcellent written and verbal communication skillsInterest in the automotive industry with strong problem-solving abilitiesPatience, professionalism, dependability, and attention to detailAbility to multitask, work independently, and collaborate effectivelyFlexible for shift rotations with advance noticeApply today and start making a difference for Nissan customers! https://www.mykelly.com/job/10427658-customer-service-outbound-murfreesboro-tn-united-states/