Call Center Representative

Position SummaryAssist customers by providing product and service information and resolving questions or concerns in a professional and timely manner.Key ResponsibilitiesAnswer phone calls and respond to customer inquiries and complaints professionally.Handle customer requests in accordance with company policies, procedures, standards, and workflows.Answer questions about products and services, and share relevant information using training materials and other resources.Identify the causes of product or service issues and explain appropriate solutions.Maintain current knowledge of products, policies, and procedures.Document customer interactions accurately and proofread records.Process orders in the Navision system, including creating customer accounts, handling refunds and replacements, and preparing return authorizations.Update customer account information to maintain accurate records.Perform other duties as assigned by the department manager.QualificationsExcellent phone etiquette and communication skills.Strong attention to detail and organizational skills.Ability to research technical information in service manuals and respond to customers efficiently.Some college education preferred, or equivalent business experience.Availability to work up to two evenings per week (1:00 p.m.–9:00 p.m.) and up to two Saturdays per month (9:00 a.m.–5:00 p.m.).