Call Center Representative

**Candidates MUST BE local to Washington, DC 20065 for the mandatory ONSITE Training. Role: Call Center RepresentativeW2 Contract: 3 Months (December 2025 - February 2026) Location: RemoteWork Schedule: This is a full-time, Monday-Friday position with no weekend work required. Following a mandatory training period, shifts will have staggered start times, generally between 8:00 AM and 9:30 AM ET, to provide coverage until 6:30 PM ET.• Full attendance and active participation are required; no absences are permitted during this period.Overview & Responsibilities• As a Contact Center Representative, you will be a critical part of the Enrollment Business Area during our busiest season. Your primary responsibility is to provide exceptional service to our members by handling a high volume of inbound calls in a fast-paced, virtual environment. You will…• Professionally manage back-to-back inbound calls while navigating multiple computer systems to assist members.• Perform tasks and resolve inquiries during calls, ensuring a high standard of customer care.• Maintain productivity and performance standards in a remote work setting.• Actively engage in virtual training sessions and team meetings, maintaining a professional and distraction-free on-camera presence.Required Skills & Experience• Direct experience working in a contact center environment is required.• Demonstrated ability to thrive in a high-volume, back-to-back call-handling role.• Strong computer literacy and the ability to learn and navigate multiple software applications with ease.• Proficiency with the Microsoft Office suite (Outlook, Word, etc.).• Exceptional verbal and written communication skills.• A dedicated, quiet home workspace with a desk at least 50 inches wide.• A stable, high-speed internet connection with a minimum of 50 Mbps. You must have access to your own private router within your residence.• Experience with MS Office Suite, Visio, Adobe Acrobat, FEPDirect, OnBase, Advance Capture, NICE.Preferred Skills & Experience• Previous experience in the healthcare or claims processing fields is an advantage but not required.