Car Wash Associate

Spark Car Wash OverviewSpark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to make car washing an energizing experience for everyone. We are focused on becoming the premier brand in the market by providing consistent excellence to our customers and an enriching environment for our employees.Job Summary: Car Wash AssociateAs a Car Wash Associate, you will deliver a safe, fast, and friendly experience while creating a welcoming environment for every guest. You will be the face of Sparkgreeting customers, driving membership sales, and maintaining a clean, organized, and efficient site. In this role, you will rotate between the Pay Station, assisting with transactions and memberships; the Tunnel, helping load vehicles and ensure safe, efficient operations; and the Parking Lot, keeping the grounds clean and supporting guests. By upholding site standards, you help ensure our operations run smoothly so every guest receives a consistently exceptional wash.What You Will Be Doing:Be the friendly face of Spark, offering customers a smile and prompt serviceAssist guests with purchase decision by explaining available wash options, membership benefits, promotional offers, and complementary amenitiesReceive customer payments, handle cash transactions, and ensure all sales activity is recorded accurately and managed responsiblyAssist with proper use of the Pay Station by ensuring customer payments are processed accurately and team members follow company service, cash handling, and payment policy and procedures.Respond quickly to customer needs and address concerns with courtesy, patience and professionalism while working to resolve issues in a timely mannerSafely guide vehicles into the car wash tunnel by directing customers clearly, maintaining awareness of moving vehicles and equipment, and following all tunnel loading procedures to help ensure a safe and efficient wash processFollow all safety procedures when working in or around the car wash tunnel, including maintaining awareness of moving vehicles, equipment, chemicals, and surrounding team members to help ensure a safe, secure, and efficient wash operationMaintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums for proper operation, and helping ensure the site remains clean, safe, and customer-ready throughout the dayHelp maintain clean equipment and tools, ensuring any repair issues are promptly reported to the General Manager