Claim Operator

Job TitleKey Responsibilities:Review new submissions to ensure all required documentation and claim details are includedFile and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident reportInvestigate and process damage claim submissions based on return authorizations and QC reportsCommunicate with the logistics service provider to ensure a timely and accurate resolutionThoroughly review all claim declinations and communicate the final resolution to customers, if validDispute invalid claim resolutions to overturn declination and negotiate claim settlementsAnalyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etcCompile comprehensive claim analyses for monthly reporting to clientsWork within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findingsNotify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate lossEscalate high-value declinations with management to discuss possible recourseOther ad-hoc reporting/investigationQualifications & Skills:Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables1+ years of freight claims processing experience preferredExcellent verbal and written communication skillsStrong critical thinking and creative problem solving skillsFlexibility to work in a fast-paced, team-oriented environmentSuperior attention to detail, organization, cross-group collaboration, and project management skills