Claims Processor

We are seeking a detail-oriented Claims Processor to support efficient claim handling, administrative claim workflows, and subrogation recovery support activities. This role is responsible for coordinating claim setup with adverse carriers, maintaining timely follow-up with involved parties, gathering required documentation, assisting with recovery-related tasks, and supporting the claims team with assigned processing activities. The ideal candidate is organized, responsive, and comfortable managing multiple tasks in a fast-paced claims environment.Key ResponsibilitiesClaim Setup and Contact CoordinationEstablish contact with claim contacts and relevant parties to:Confirm liability positionSet up new claimsConfirm any reported injury, including type and extentTotal Loss HandlingSupport total loss handling by:Obtaining 10-day payoffsRequesting letters of guarantee (LOGs)Following up on title copiesConfirming owners listed on title documentsDiscussing title receipt status after payment to lienholdersSettlement and Documentation Follow-UpFollow up on settlement releases to ensure timely receipt and completionFollow up on subrogation documentation from:Insureds/clientsClaim contactsOther relevant parties/vendorsMaintain accurate claim file documentation and update systems with relevant informationSubrogation Recovery SupportSupport subrogation recovery efforts by:Tracking claims with subrogation potentialGathering, organizing, and documenting recovery-related materials, including police reports, photos, estimates, invoices, proof of payment, and other supporting claim documentsFollowing up with insureds, clients, carriers, claim contacts, and vendors to obtain missing subrogation documentationAssisting with preparation of subrogation packages for review by Claims Specialists or recovery staffMonitoring recovery-related diary items, deadlines, and status updatesUpdating claim systems with subrogation activity, documentation received, and recovery progress notesAssisting with intercompany or carrier reimbursement follow-up as assignedEscalating recovery barriers, disputed information, or incomplete documentation to the appropriate Claims SpecialistGeneral Claims SupportComplete action items assigned by Claims Specialists within established service expectationsCommunicate professionally with internal and external stakeholders to support claim resolutionAssist with claim-related administrative tasks to ensure smooth workflow and timely processingQualificationsPrior experience in claims processing, insurance operations, claims support, subrogation support, or administrative support preferredStrong attention to detail and organizational skillsAbility to manage follow-up activities and documentation deadlines effectivelyStrong written and verbal communication skillsAbility to work independently while also collaborating with Claims Specialists and broader claims teamsComfortable working in claims systems and standard business applicationsAbility to prioritize multiple tasks in a deadline-driven environmentPreferred SkillsKnowledge of basic claims handling workflows and terminologyExperience with total loss documentation and follow-up processesFamiliarity with subrogation, recovery tracking, and settlement documentationAbility to organize and maintain recovery-related documentation and follow-up activitiesCustomer service mindset with a professional and empathetic communication styleIdeal CandidateThe ideal candidate is proactive, dependable, and process-driven, with the ability to keep claim activity moving by ensuring documentation, follow-ups, claim setup tasks, and subrogation support activities are completed accurately and on time.