Claims Representative

DOWC is a fast-growing third-party service provider in the automotive industry. We partner with thousands of dealerships nationwide, including exclusively for Nissan. We offer finance & insurance solutions to our partners and help service over a million contract holders across the country. Voted NJBIZ Best Place's to Work 4 years in a row!Join a Growing Team in the Automotive IndustryWe’re looking for a Claims Representative to join our team and help customers navigate the warranty claims process. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment.What You’ll DoAssist customers and repair facilities with warranty claimsGather and document basic claim informationReview claims and help determine the appropriate next stepsCommunicate with customers, repair facilities, and internal teamsAnswer questions and provide timely, professional supportMaintain accurate claim records and follow established processesWhat We’re Looking ForPrevious claims, customer service, or call center experienceExcellent phone etiquette and ability to handle 50+ calls per dayStrong communication and problem-solving skillsComfortable working in a fast-paced, high-volume environmentDetail-oriented and organizedProfessional, dependable, and team-orientedAutomotive or warranty experience is a plus, but not requiredBilingual preferred but not requiredWhy Join Us?Competitive compensationOpportunity to grow within a growing companySupportive team environmentOn-site full-service cafeteria with a private chefIn-office and remote opportunities available (second shift)Medical, Dental, Vision, 401k benefits availableIf you’re a customer-focused professional looking for your next opportunity, we’d love to hear from you!DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance