Client Service Representative -Primary Care

Client Service Representative - Primary Care Pieper Memorial Veterinary Center | Middletown, CT OPPORTUNITY HIGHLIGHTS Pay: $18.00-$24.00/hour (based on experience) Schedule: Full-Time Anticipated Schedule: Sunday-Thursday | 8:00am-4:30pm Days Off: Friday and Saturday BENEFITS Health • Dental • Vision • Safe Harbor 401(k) with Strong Employer Match and Immediate Vesting • Paid Time Off • Paid Holidays • Continuing Education Opportunities • Annual Uniform Allowance • Up to 75% Employee Pet Care Discount • Mental Health Focused Services • Career Growth & Advancement Opportunities • Team Events • & MORE! WHY PIEPER MEMORIAL VETERINARY CENTER Are you someone who enjoys helping people, staying organized, and creating a welcoming experience for clients and their pets? Pieper Memorial Veterinary Center is seeking a friendly, organized, and customer-focused Client Service Representative to join our Primary Care team. As a Client Service Representative, you will be the first impression of our hospital and play a vital role in supporting both our clients and medical team. This position is ideal for someone who enjoys interacting with people, managing multiple priorities, and helping create a positive experience for pets and their families. Our Client Service Representatives are essential members of the healthcare team, ensuring smooth day-to-day operations while delivering exceptional service and support to every client who walks through our doors. At Pieper, collaboration is at the heart of everything we do. We are committed to providing exceptional veterinary care while fostering a supportive and team-oriented workplace where employees can learn, grow, and thrive. Learn More About Us: WHAT MAKES THIS OPPORTUNITY SPECIAL Meaningful Client Relationships Be the first point of contact for clients and their pets Create a welcoming and supportive experience for every visit Build trusted relationships with clients and become a valuable resource for their pet care needs Variety in Your Day Answer incoming phone calls and assist clients with scheduling and questions Schedule and manage patient appointments Process prescription refill requests Assist clients with preventative care products and pet food purchases Support front desk operations including patient check-in and check-out Maintain accurate client and patient information within hospital systems Collaborative Team Environment Work closely with veterinarians, technicians, assistants, and fellow client service representatives Support a culture built on teamwork, communication, and compassion Play an important role in delivering exceptional patient and client care REQUIRED QUALIFICATIONS Previous customer service experience required Comfortable performing front desk and reception duties in a busy veterinary hospital Experience answering phones and managing multiple priorities Strong communication and interpersonal skills Experience scheduling appointments and coordinating client communication Ability to process prescription refill requests accurately and efficiently Comfortable discussing preventative care products and pet food with clients Strong organizational skills and attention to detail Ability to work efficiently in a fast-paced environment Ability to work independently while contributing positively to a team environment Basic computer proficiency and ability to learn hospital software systems PREFERRED QUALIFICATIONS Veterinary reception or veterinary client service experience Experience with EzyVet and/or SmartFlow Experience in a medical, veterinary, or healthcare setting Knowledge of veterinary prescription refill processes and preventative care products Passion for delivering exceptional client service LET'S TALK! We know that considering a new opportunity is a big decision, and we're committed to making the process comfortable and confidential. Whether you're actively searching or simply curious about what a career with Pieper could look like, we'd love to connect. Apply today and let's start a conversation about your experience, career goals, and what you're looking for in your next role. EQUAL EMPLOYMENT OPPORTUNITY Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. #ACP2