Client Services Lead

About the Role As a Client Services Lead, you will provide day‑to‑day support as a Client Services Coordinator to Brokers and offer coaching and functional direction to a group of Client Services Coordinators. Your duties will focus on ensuring smooth team operations, managing workloads, and optimizing organizational performance while maintaining high levels of administrative service. Balance multiple activities and projects for team members and track action items. Manage databases with multiple target populations. Draft or edit legal documents applicable to transactions. Participate in management and coordination of transaction and due diligence processes, entering deal sheets, submitting completed trade records, and supporting paperwork. Assist with marketing campaigns, including scheduling campaigns, maintaining mailing lists, and running campaign reports. Initiate and manage overall marketing campaign/plan for Brokers’ listings. Maintain records of correspondence, complete marketing update reports and client activity reports. Maintain property listings on various websites; update Brokers’ recent transactions on applicable sites. Create marketing flyers and update as needed. Monitor competitor research and data collection; liaise with departments to obtain data such as company and title searches and property particulars. Prepare surveys (lease and sales comparables, availabilities). Coordinate market reports and conduct basic comparative analysis. Develop pitches and presentations for a varied range of clients and brokers. Liaise with clients to coordinate information, organize meetings, and obtain required documentation. Liaise with Brokers and Sales Assistants regarding listing inquiries; set up and facilitate tours. Interface with clients and prospective clients on listings and potential business opportunities. Travel as needed between regional office locations to support business activities assigned. Train new hire Client Services Coordinators on all relevant platforms and provide ongoing training and support. Provide ongoing training and support for all Client Services Coordinators within the regions. Qualifications Minimum of 4+ years of experience in a similar position. Bachelor’s degree in a related field. Hold a commercial real estate license. Advanced proficiency with Adobe Creative Suite 4: InDesign, Photoshop, Illustrator, and Acrobat. Adobe Flash and/or Microsoft Silverlight expertise is a plus. Intermediate to advanced proficiency with Microsoft Office Suite. Exceptional customer service, organizational and prioritization skills. Ability to work under pressure, handle multiple deadlines, and work with minimal direction/supervision. Excellent communication skills, with the ability to meet commitments and deadlines. Ability to solve problems involving several options in complex situations. High degree of professionalism and passion for success. Self‑starter and team player with strong attention to detail. #LI-SD1 #LI-Onsite Applicants must be currently authorized to work in the United States on a full‑time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, please contact for assistance. #J-18808-Ljbffr