Client Success Manager

Client Success Manager – MSP / VMS Staffing Programs | National Accounts | Workforce SolutionsAbout the RoleWe are seeking a Client Success Manager to lead performance, compliance, and growth for national staffing programs across the U.S. This role serves as the strategic liaison between internal branch teams, corporate leadership, and enterprise clients, including Managed Service Providers (MSP) and Vendor Management Systems (VMS). This is a high-visibility position focused on client retention, program performance, fulfillment strategy, and revenue growth within complex workforce solutions environments.Key ResponsibilitiesServe as the primary point of contact for national account staffing programsManage and optimize performance within MSP/VMS environmentsDrive job order fulfillment strategy using internal recruiting resourcesEnsure SLA compliance, KPI delivery, and contract adherenceAnalyze VMS data + internal ATS/CRM data to improve program performanceLead business reviews, scorecards, and performance presentationsTrain branch teams on VMS processes, compliance, and best practicesMonitor audits, reporting requirements, and operational metricsIdentify and execute revenue growth, cross-sell, and upsell opportunitiesResearch and resolve financial discrepancies and invoicing issuesMaintain detailed program documentation and communicationWhat Success Looks LikeHigh client satisfaction and supplier rankingsIncreased fulfillment ratesStrong SLA/KPI performanceRevenue growth within national accountsData-driven program improvementsRequired Qualifications5+ years of experience in staffing branch operations with strong focus on full-cycle recruiting, candidate sourcing, and high-volume requisition management.Hands-on experience supporting MSP/VMS programs, including requisition intake, candidate submission, interview coordination, onboarding, and SLA compliance.Track record of partnering with hiring managers and account teams to understand workforce needs and deliver qualified candidates in competitive, fast-paced environments.Contributed to revenue growth through effective recruitment delivery, increased submittal quality, and successful placements within MSP/VMS partnerships.Lead recruiting strategy within MSP/VMS accounts to improve fill rates and client satisfaction.Mentor recruiters on sourcing strategy, candidate engagement, and VMS best practices.Analyze recruiting metrics (submittals, interviews, offers, starts) to optimize performance.Certificates, Licenses & Registration RequirementsHigh School Diploma or Equivalent (Required)BA or BS degree (Preferred)5+ years staffing experience (Required)Proven MSP/VMS program servicing experience (Preferred)Track record of driving revenue growth in staffing programsExperience expanding accounts through workforce strategy partnershipsTechnical SkillsMS Excel • PowerPoint • ATS/CRM systems • VMS platforms • Workforce analytics • Reporting tools • Microsoft Office SuiteWhy Join UsThis role is ideal for a professional who enjoys combining client relationship management, staffing operations, workforce analytics, and program strategy to deliver measurable results in large-scale staffing partnerships.