Client Support Specialist

Are you ready to grow your career at a values-driven, family first MSP? At DTC, the Client Support Specialist is the first person our clients hear from when they reach out. You will be a key point of contact for clients and a central coordination point across our teams. This is a hybrid role based in Sparks, MD.We'll Provide:Robust benefits package including PTO, 401k, healthcare, dental, and visionSalary range of $47-50k annuallyOption for a hybrid work environment that supports work/life balance after the first three monthsOpportunities for continued growth, learning, and creativityWhat You’ll Do:Answer client calls, emails, and overnight messages: accurately triage inbound requests and ensure well documented service tickets are createdHelp Account Managers prepare and send quotes, invoices, and renewalsMonitor invoices and payments, record transactions accurately, update payment information, and follow up on account issuesDocument and improve how we do things, work with sales and technical teams on client needs, and order service repairs and office suppliesHelp with team initiatives such as employee supplies and merchandise, and onboarding and offboarding tasksWork with AI: use DTC's AI tools every day to draft, document, organize, and follow up faster and more accurately, and help find new ways AI can improve how we workSkills You’ll Need:HS diploma or equivalentSome experience in a customer-facing role (front desk, reception, retail, hospitality, call center, or a medical or dental office), or equivalent experience through school or volunteer workComfortable speaking with people on the phone and writing clear, professional emailsExperience using AI tools (such as ChatGPT, Claude, or Copilot), or a clear interest in and willingness to learn themReady to apply?Quick apply with your resumeORGet a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-C6O1PAHQ0/landing?u=1182753