Cmdb Lead

Role: ServiceNow CMDB Work Location : Plano, TX (Remote)

Lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making.

Manage complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.

Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards.

Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.

Identify, analyze, and resolve complex CMDB process or data issues, using structured problem-solving and collaboration across technical and business stakeholders.

Drive continuous improvement of CMDB processes, documentation, dashboards, and service configuration practices to improve accuracy, automation, and business value.

Requirements for this role include: Leads complex service delivery processes and associated projects. Manages service delivery processes in a complex service delivery environment. Develops resolutions and analysis to complex problems that require the frequent use of creativity. Identifies and leads continuous improvement activities in support of client or internal business processes. They may lead or guide others on cross-functional projects outside of their own department. Typically requires 10+ years relevant experience.

Preferences: - Optional (nice-to-have's) Excellent understanding of ITIL processes and principals. Excellent written and verbal skills. Excellent ability to create and document process. On-call rotation support may be required.

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