Collections Agent

Quality Control AgentThe Collections Quality Control Agent is responsible for ensuring the effectiveness and compliance of the rent collection process across the assigned portfolio. This role involves in-person interactions with residents to address delinquent accounts, overseeing virtual collection agents, and performing phone-based collection efforts. The agent will play a vital role in maintaining accurate records and ensuring all notices are posted and collection procedures are followed in accordance with company policy.Accountabilities:Conduct on-site visits and knock on tenant doors to collect delinquent rent payments.Maintain professionalism and ensure interactions comply with fair housing laws and company policies.Verify that all required notices are posted accurately and according to company policy and local regulations.Supervise and coordinate the efforts of a team of virtual collection agents.Monitor team performance to ensure adherence to collection strategies and goals.Make outbound calls to residents to resolve delinquent accounts.Negotiate payment arrangements and follow up on payment commitments.Provide regular updates to the Regional Manager on collection activities, delinquencies, and team performance.Other duties as assigned by Regional Manager.Critical Success FactorsPassion for the companys missionPositive- Can-do attitude with a commitment to excellenceAssertiveness - Confidently and effectively communicate expectations, enforce company policies and handle challenging interactions with residents and team members.Goal Oriented naturally motivated to reach goals.Customer service oriented- strong organizational skillsInterpersonal/Communication Skills an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives.Maturity Able to operate independently and as a member of the team.Professional unquestionable integrity, credibility, and character, who has demonstrated high moral and ethical behavior.Key Processes:Rent CollectionsEducation, Training and Qualifications:Proven experience in collections, including negotiation and conflict resolution skills, is required.Strong interpersonal and communication skills, both in person and over the phone.Ability to work independently and manage time effectively.Previous experience in property management is preferred.Familiarity with rent collection procedures and housing regulations.Microsoft Office experience is required, and any property management software experience is desired. AppFolio knowledge is A+.Available to work a flexible schedule including evenings and weekends as neededPhysical Requirements: While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk, reach with hands and arms and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 10 pounds.