Commercial Fleet Service Advisor

Commercial Fleet Service AdvisorSanderson Ford is seeking an experienced Commercial Fleet Service Advisor to join our Commercial Truck & Fleet Service Team. This position works directly with business clients, fleet accounts, and heavy-use customers who depend on fast turnaround times and accurate communication.If you thrive in a high-volume environment, understand commercial truck service operations, and know how to build long-term client relationships, this is a high-impact and high-earning opportunity.ResponsibilitiesGreet commercial customers and fleet drivers professionally, in person and by phoneOpen, update, and close repair orders with complete and accurate documentationClearly document vehicle concerns and verify commercial service needsCommunicate repair timelines, status updates, and approval requestsCoordinate with dispatch and technicians to manage workflow and meet deadlinesPresent recommended maintenance and repair servicesReview multi-point inspection results with customersMaintain relationships with business accounts, government clients, and fleet managersMonitor repairs through completion and conduct follow-ups to ensure satisfactionEnsure warranty and repair documentation complies with Ford OEM guidelinesSubmit and administer fleet billing arrangementsContribute to a clean, safe, and organized service environmentQualifications12+ years of experience as a Service Advisor (commercial truck advisor experience strongly preferred)Strong knowledge of Ford trucks, diesel engines, and fleet vehicle maintenanceExcellent communication skills with ability to manage high call and repair order volumeAbility to interpret and clearly explain repair recommendations to commercial clientsProfessional, customer-focused approach with ability to build trust quicklyStrong organizational skills and attention to detailProficiency with DMS/CRM systems and OEM service platformsValid drivers license with clean driving recordBenefitsCompetitive payFlexible work scheduleNew and used vehicle purchase discountsState of the art facilityCompletely indoor and climate controlled service centerService and parts discountsHealth insuranceDental and vision coverageLife and disability insurancePTO and sick leave401(k) retirement planPaid vacation and holidaysWhy Join Sanderson FordSanderson Ford is a long-standing, family-owned dealership serving the Glendale and Phoenix area. Were committed to supporting our technicians with the tools, training, and leadership needed to succeed while maintaining a respectful, team-driven work environment.Sanderson Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any protected characteristic. All qualified applicants are encouraged to apply.