Customer Associate

Are you looking for a new role for the holiday season and moving forward into 2026? Are you an excellent communicator who loves working in a team environment? We are looking for a dependable, organized, and motivated Customer Associate to help create unforgettable customer experiences and lead sales initiatives across Charlotte, NC.This is a hands-on leadership position for someone who takes pride in being reliable, keeping operations organized, and setting a strong example for others. You will support the Sales Manager with daily operations while also supervising employees, processing sales, and ensuring the team maintains high standards throughout each shift.Customer Associate Key ResponsibilitiesCustomer outreachCollaborate with team members to ensure a great customer experienceSupport daily sales operationsBespoke one-on-one customer meetingsDelegate tasks effectively and ensure responsibilities are completed accurately and on time.Provide excellent customer service and professionally enroll new customer accounts.Communicate clearly with employees, customers, and management.Assist with sales campaigns, reaching out to customers in targeted lead areasMonitor marketing materials to ensure they are up to dateHelp train and onboard new team membersOngoing customer acquisitionIdentify operational issues and communicate important updates to the Sales ManagerMaintain company policies, procedures and safety standardsHelp set the pace with our field sales campaignsHelp meet monthly sales goalsCustomer Associate Qualifications:Previous retail, customer service, supervisory, sales, or team leadership experience is helpful, but not requiredStrong organizational and time-management skills.Excellent attendance, punctuality, and timekeeping.Ability to confidently supervise, coach, and manage other employees.Excellent verbal communication and interpersonal skills.Dependable and comfortable accepting responsibilityAbility to prioritize multiple responsibilities in a fast-paced environment.Professional, approachable, and able to lead by example.Strong attention to detail and ability to follow established procedures.Comfortable handling customer concerns and making decisions when management is not present.Able to engage customers in productive conversations to drive salesAvailability to work a flexible schedule, which may include evenings, weekends, and holidays.This entry-level position is an opportunity to take on meaningful leadership responsibility while continuing to develop your retail management skills. We value employees who are dependable, communicate well, support their teammates, and consistently maintain high standards.If you are organized, reliable, confident leading others, and enjoy creating a positive experience for both customers and employees, please submit your resumé to apply. We are looking for candidates to join our team immediately!