Customer Care Representative

Customer Service RepresentativeAbout the RoleWe’re looking for a polished, detail-focused Customer Service Representative to join our fast-paced team. You’ll be the first point of contact for our customers, managing a high volume of calls while delivering a consistently excellent experience. The ideal candidate has a confident, professional phone presence, sharp attention to detail, and a strong record in a busy call center.What You’ll DoHandle a high volume of inbound and outbound calls with professionalism, courtesy, and efficiencyListen closely to customer needs, answer questions, and resolve complex issues quicklyKeep accurate customer records and detailed call notes in our CRMFollow established communication guidelines and policies to keep our brand voice consistentCommunicate clearly and concisely to build trust and strengthen customer relationshipsPartner with internal teams to escalate and resolve complex inquiriesWhat You’ll BringEducation: High School Diploma - Associate’s or Bachelor’s degree preferredExperience: 4+ years in a call center or contact center environmentCall Volume: Proven success managing high call volumesCommunication: Exceptional verbal and written skills, with a clear, confident, professional phone voiceAttention to Detail: Strong organization and multitasking skills, with a meticulous approach to your work