CUSTOMER EXPERIENCE COORDINATOR + PERSONAL ASSISTANT

Brentwood, TN Area Local, In-Person PositionI’m looking for an amazing, organized, proactive person to join my team at Amy Robeson / Sacred Awakening! This is a unique opportunity for someone who enjoys variety, loves helping people, and thrives in a creative, heart-centered environment.The role combines personal assistance, customer service, social media support, and helping behind the scenes with our live crystal shows! WHAT YOU’LL BE DOING Customer Service & Inbox ManagementMonitor and respond to customer service emails and inquiries.Manage Facebook and Instagram messages and comments.Respond to communication through SMS, WhatsApp and LiveChatProvide voice/phone customer service for our studentsIdentify important messages that need my personal attention and make sure I’m aware of them.Follow up on customer questions, requests, and outstanding conversations.Help ensure nothing falls through the cracks! Social Media & Community SupportHelp manage our social media accounts and Facebook communities.Respond to comments, questions, and messages.Assist with scheduling posts and keeping our communities engaged.Support additional social media projects as needed. Crystal Shows & Live SalesHelp prepare and organize crystals for our live shows.Assist with product displays, inventory, and pricing.Provide behind-the-scenes assistance during live crystal shows.Help track customer purchases and coordinate orders.Assist with packaging, shipping preparation, and customer follow-ups. Personal & Administrative AssistanceHelp organize my schedule, priorities, and daily tasks.Assist with projects, scheduling, and administrative needs.Help with local errands and occasional events.Be a proactive extra set of hands to keep things running smoothly! WHO WE’RE LOOKING FOR Extremely organized and detail-oriented. Excellent written communication and customer service skills. Comfortable with Facebook, Instagram, email, and online technology. Self-motivated, dependable, and proactive. Able to manage multiple responsibilities and prioritize effectively. Friendly, professional, and genuinely enjoys helping people. Comfortable working within a spiritual, healing, and personal-development business.Experience in customer service, social media, administration, or personal assistance is preferred. POSITION DETAILSLocal candidates only — Franklin, Brentwood, or surrounding Nashville areas.Must be available to work in person at our office.Schedule and compensation discussed during the interview process.HOW TO APPLYPlease email amy@theamyrobeson.com with:Your resume and relevant experience.A little about yourself and why you’d be a great fit.A short 2-5 minutes video describing the ideal way to handle customer complaintsYour general availability and location.