Customer Experience Representative I

Role: Customer Experience Representative I

Location: Cedar Falls, IA (Hybrid)

Job Type: Contract for 5-6 Months

Key Responsibilities:

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• Serve as the first point of contact for customer and dealer inquiries.
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• Handle customer support calls, resolve issues, and maintain accurate documentation.
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• Build and maintain strong relationships with customers, strategic accounts, and distribution partners.
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• Support Relationship Managers (RMs) in account management and business growth initiatives.
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• Coordinate customer service activities and ensure timely communication.
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• Identify opportunities to improve customer experience and service delivery.
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• Support sales, marketing, and account communication initiatives.
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Must-Have Skills & Qualifications:

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• Strong experience in Customer Service / Customer Experience / Client Relationship Management.
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• Knowledge or familiarity with Banking Products and Crop Insurance.
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• Excellent verbal and written communication skills.
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• Strong customer relationship management and problem-solving abilities.
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• Experience handling customer inquiries, escalations, and issue resolution.
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• Strong interpersonal, negotiation, and conflict-resolution skills.
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• Proficiency in MS Office, particularly Excel, Word, and Outlook.
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• Ability to manage multiple priorities and work effectively in a team environment.
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Preferred Background:

Candidates with experience in banking, financial services, agricultural finance, vendor finance, or insurance industries will be preferred.