Customer Service Assistant

Company Description Made in TN is a corporate gifting company specializing in locally sourced products that showcase the best of Tennessee. The team creates memorable gifts for orders ranging from single packages to large-scale corporate needs. An expert concierge team manages the entire process, including curation, packaging, and delivery, to ensure a seamless experience. Customers can shop online or collaborate directly with the concierge gifting team for customized solutions that reflect local craftsmanship and thoughtful presentation.Role Description The Customer Service Assistant is a full-time, on-site role based in Nashville, TN. This role supports customers through in-person, phone, email, and online inquiries, ensuring prompt, friendly, and accurate responses. Day-to-day tasks include assisting with order placement, answering product and gifting questions, resolving issues, and coordinating with the concierge gifting team to fulfill customized requests. The Customer Service Assistant will update customer records, track orders, and follow up on deliveries to help maintain high levels of customer satisfaction. The role also involves collaborating with internal teams to improve processes, support special projects, and contribute to a welcoming, service-focused environment.Qualifications Strong Customer Service and Customer Support skills to assist customers throughout the gifting process.Proven ability to foster Customer Satisfaction through attentive follow-up and problem resolution.Excellent Communication and Interpersonal Skills to work effectively with customers, partners, and team members.Experience with basic office software, point-of-sale systems, or e-commerce platforms is beneficial.Organizational skills and attention to detail for managing orders, documentation, and timelines.Ability to work on-site in Nashville, TN, including occasional peak-season or holiday hours.Background in retail, hospitality, or customer service environments is a plus.