Customer Service Patient Liability Rep I

Customer Service Patient Liability Rep IExperience the advantages of real career changeJoin Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.Responsibilities:The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.SHIFT: MONDAY TO FRIDAY 8:00AM - 4:30PM or 8:30AM - 5:00PMQualifications:EducationH.S. Diploma or General Education Degree (GED) RequiredAssociate's Degree or Bachelor's from an accredited university PreferredWork ExperienceOne (1) previous year of related healthcare experience RequiredPrevious experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality PreferredUnderstanding of both hospital and professional billing practices PreferredPrevious experience with or understanding of working in a Cisco Unified Contact Center environment PreferredLicenses and CertificationsNone RequiredBusiness Unit : Company Name:Piedmont Healthcare Corporate