Customer Service Representative

Customer Service RepresentativeEverlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.Responsibilities:Handle high amounts of incoming callsIdentify and evaluate customers' needs to deliver satisfactionBuild sustainable relationships of trust through open and interactive discussionProvide accurate, valid and comprehensive information by using the right methods/toolsManage complaints, provide proper solutions and options; follow up to secure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesEstablish and build relationships with our customersGo the extra mile to engage customersRequirements:Some proven customer support experience or experience as a client service representative is preferredStrong phone administration skills and active listening capabilitiesAbility to work independently and as a member of various teams and committeesStrong attention to detailExceptional communication and presentation skillsAbility to multi-task, prioritize, and control time effectivelyAbility to operate in a fast-paced environmentMust own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)Ability to work nights & some weekends. Shift options include:1-11pm CST 4 days a week while alternating Saturdays 8am - 6pm CST3-11pm CST 5 days a week while alternating Saturdays 8am - 6pm CSTBenefits:Health InsuranceDental InsuranceVision InsuranceLife InsurancePTOSick and Safe TimePaid Holidays OffSalary: $30,000-$40,000/ yearEverlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.