Customer Service Representative

Summary:The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.Essential Duties and Responsibilities:Process, expedite, quote and orders via Epicor Prophet 21 ERP system.Prioritize, respond to and flag incoming phone calls, e-mail messages, and faxes.Oversee all ecommerce orders including communication, processing, and payment collection.Conduct Point-of-Sale (POS) and Chat Bot communications.Provide expertise and product consulting on customer inquiries.Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.Provide quotation support to customers, territory managers and application engineers.Interact with suppliers, vendors, engineering, sales, and service/repairs staff.Process returned goods (RMA).Communicate with manager on all issues that affect sales, profits, and customer satisfaction.Maintain professional and technical knowledge by attending educational workshops and vendor training.Other duties as assigned.Education/Skills/ExperienceRequired:Strong attention to detail, must be a self-starter and able to take direction to result with minimal supervision.Excellent communication skills, multi-tasking, and problem-solving ability.Excellent interpersonal skills; professional and outgoing personality.Experience with ERP Business systems used in Industrial Distribution.Must be proficient with Microsoft Office and Google products.Preferred:Customer service experience in the industrial equipment industry.Familiarity with pumps, hoses, and filtration products is a bonus.Physical Requirements:To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.Anderson Process is an Equal Opportunity Employer