Customer Service Representative I

Customer Service Representative IWe are immediately hiring a Customer Service Representative I in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.Here are a few of the many benefits when working with us:Medical, Dental, Vision Benefits start at 30 Days401 (K) Savings Plan with a company matchDiscounted employee stock purchase optionsQuality employee discounts that actually save you money on tools, cars, appliances, travel and moreAll major holidays paid and Paid time off within your first year.Up to 12 weeks paid maternity leave.Summary: The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions. Essential FunctionsResponsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers' expectations. Execute customer communication protocolHandle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demandsWorkflow management: enhance productivity through effective scheduling and planningGenerate purchase/repair orders and maintenance of filesParts management: contribute to cost containment through inventory planning and warrantyAdditional Responsibilities:Ensures compliance with all company, local, state, federal and other regulatory agencies policiesPerforms other duties as assignedSkills and Abilities:Strong verbal and written communication skillsAbility to get both verbal and written communication across that has the desired effectGoal oriented, drive for results, assertive, and deal well with ambiguityPossesses a high degree of initiativeMust have high level of energy and be a self-motivated and self-directed personAbility to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignmentsAbility to focus on multiple projects and activities simultaneouslyFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Demonstrates customer service skillsQualifications:H.S. diploma/GED requiredOne (1) year or more in sales and/or customer service required.DOT Regulated: NoApply Here With Ryder Today: We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!Job Category: Customer ServiceCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: HourlyMinimum Pay Range: 22.00Maximum Pay Range: 22.00Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.