Customer Service Representative

About the CompanyWe are excited to add an experienced, passionate Customer Care professional to our Customer Service Team at Natuzzi! We take pride in fostering a work environment that's based on respect, honesty and enthusiasm; one that exceeds expectations every step of the way.About the RoleThe After Sales Specialist's main responsibility is to be the customer advocate while finding the most cost-effective solutions for Natuzzi. This individual needs to analyze incoming support needs, assist in resolving issues, manage and monitor customer, consumer & service provider requests with the goal to create a true Natuzzi Customer Experience.ResponsibilitiesInterface with parties involved in after-sales support and claimsProvide technical support to analyze the legitimacy of the product quality service request versus the company's standard quality and warranty policyOrder spare parts and conduct status follow-ups to ensure delivery standards are met or exceededMonitor the claims resolution processInterface with the Corporate Quality Department to report recurring defects on productsInterface with Corporate After Sales for operational and administrative activitiesEnsure network repair costs and lead times comply with corporate policiesQualificationsMinimum of 2 years in customer service, preferably with experience in both B2B and B2C supportRequired SkillsCustomer service mindset and detail-orientedGood communication and verbal skills in an inter-functional groupComputer skills: Microsoft Office (excellent Excel)Natural curiosity with an ability to problem solve by ‘thinking outside of the box’Preferred SkillsKnowledge of Furniture product (sofas, accessories, beds, etc.)Experience in Furniture companiesSAPTroubleshoot issues and recommend or perform actions to correct problems.Ensure Claims are resolved and closed in our ERP system with all documentationPay range and compensation packageWe provide a competitive salary with excellent benefits, including medical, dental, vision, 401K with Company match, life, disability, and pet insurance.The current Hybrid schedule allows for 1 day of work from home and 4 days in the office. During initial training, the incumbent would need to be in the office 5 days per week.This individual will receive training on the following:Spare parts inventory control and replenishment.Technical support regarding issues for our DealerPerform KPI’s on Parts and ServiceEqual Opportunity StatementWe are committed to diversity and inclusivity.